What to Do After a Non-Fault Accident in the UK – Step-by-Step Guide

What Is a Non-Fault Accident?

A non-fault accident means you were involved in a collision, but you weren’t the one who caused it.

It could be:

• Someone rear-ended you

• A car hit you while changing lanes

• Or your parked car was damaged

Knowing how to respond the right way can save you time, money, and a lot of stress.

📋 Step-by-Step: What to Do After a Non-Fault Accident in the UK

✅Step 1: Stay Calm and Check for Injuries

Your safety comes first. If anyone is hurt, call emergency services immediately.

• Turn on hazard lights

• Move to a safe spot if possible

• Stay at the scene

📸Step 2: Gather Evidence (You’ll Need It)

Right after the accident:

• Take clear photos of both vehicles

• Get the other driver’s name, phone, plate number, and insurance

• Look for witnesses and note the time & location

Tip: Do not admit fault at the scene just stick to the facts.

Step 3: Don’t Go Through Your Own Insurance (Here’s Why)

In non-fault cases, you’re entitled to support without affecting your insurance.

Instead of calling your insurer, reach out to Car Call – our accident recovery partner.

They will:

• Handle your claim

• Provide a replacement vehicle

• Cover repair costs

• Deal with insurance on your behalf

• Charge you nothing (zero excess)

Step 4: Choose a Trusted Repair Shop in Stoke-on-Trent

At M&A Repairs Body Shop, we specialise in:

• Non-fault accident repairs

• Bumper and panel repairs

• Smart repairs & paint correction

• Fully approved insurance jobs

Examples of recent repairs:

• Audi A5 Insurance Work

• BMW 4 Series Rear End Fix

🕒 Step 5: Get Back on the Road – Fast

We work fast, but with care and precision. Most non-fault repairs are completed within 3–5 working days, depending on damage.

We’ll keep you updated every step of the way – no guesswork, no ghosting.

📍 Need Help After a Non-Fault Accident in the UK?

We’re here for you, from first call to final polish.

📍 Find us on Google Maps M&A Repairs Body Shop

Unit 7, Eagle Works, Leek New Rd, Stoke-on-Trent ST6 2LD

📞 07405 902386

🕘 Monday–Saturday: 9AM–6PM

FAQs – What People Also Ask:

Q1: Who pays for a non-fault accident in the UK?

A: The insurance of the at-fault driver covers everything – repairs, replacement vehicle, and legal costs.

Q2: Will my no-claims bonus be affected?

A: No, if you go through a service like Car Call, your no-claims bonus stays intact.

Q3: Can I choose my own repair shop after a non-fault accident?

A: Yes! You're not required to use your insurer’s recommended garage. You can choose a trusted shop like M&A Repairs.

Conclusion: Don’t Wait, Fix It Right

A non-fault accident may feel overwhelming, but with the right support, it doesn’t have to be.

Let us and our partners handle the stress while you get back to driving — safely and confidently.

👉 Call us now or Visit us on Google to start your claim today.